AnywherePT

Privacy Policy

Last updated: 1 April 2026

1. Introduction

Anywhere Group Pty Ltd (ABN XX XXX XXX XXX), trading as AnywherePT ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").

By using the AnywherePT platform (the "Platform"), you consent to the collection and use of information as described in this Policy.

2. Information We Collect

2.1 Information You Provide

  • Account information: name, email address, phone number, and password or authentication credentials.
  • Provider information: qualifications (certification type and number), Australian Business Number (ABN), public liability insurance details, Working With Children Check number, bio, profile photo, hourly rate, and service area.
  • Client information: fitness goals, preferences, location, and health information voluntarily provided.
  • Payment information: processed by Stripe. We do not store full credit card numbers. We may store partial card details (last 4 digits) and billing information for record-keeping.
  • Communications: messages sent through the Platform, support requests, and feedback.

2.2 Information Collected Automatically

  • Device information: browser type, operating system, device identifiers, and IP address.
  • Usage data: pages visited, features used, search queries, session durations, and referral URLs.
  • Location data: approximate location derived from IP address, or precise location if you grant permission for location-based features.
  • Cookies and similar technologies: as described in Section 7.

2.3 Information from Third Parties

  • Google OAuth: if you sign in with Google, we receive your name, email address, and profile picture.
  • Stripe: payment status and payout information for Providers.
  • Verification sources: we may verify Provider credentials with issuing bodies and government databases.

3. How We Use Your Information

We use your personal information for the following purposes:

  1. Providing the Platform: facilitating bookings, processing payments, managing accounts, and enabling communication between Clients and Providers.
  2. Verification: verifying Provider qualifications, insurance, and background checks.
  3. Safety and trust: monitoring for fraud, abuse, and compliance with our Terms of Service.
  4. Improvement: analysing usage patterns to improve the Platform, develop new features, and enhance user experience.
  5. Communication: sending booking confirmations, reminders, receipts, platform updates, and, with your consent, marketing communications.
  6. Legal compliance: meeting our obligations under applicable laws and regulations.

4. Disclosure of Information

We may disclose your personal information to:

  • Other Users: Providers can see Client names and booking details. Clients can see Provider profiles, qualifications, and reviews. We do not share full contact details until a booking is confirmed.
  • Service providers: third-party services that help us operate the Platform, including Stripe (payments), Twilio (SMS), Google (authentication and maps), and hosting providers. These providers are bound by contractual obligations to protect your information.
  • Legal requirements: where required by law, court order, or government authority, or to protect the rights, property, or safety of AnywherePT, our users, or the public.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia and the United States (via our hosting and payment providers). We implement industry-standard security measures, including encryption in transit (TLS) and at rest, access controls, and regular security assessments.

Despite these measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights

Under the Privacy Act and the APPs, you have the right to:

  1. Access: request access to the personal information we hold about you.
  2. Correction: request correction of inaccurate, incomplete, or out-of-date personal information.
  3. Opt-out: unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in emails or contacting us.
  4. Deletion: request deletion of your account and associated personal information, subject to our legal obligations to retain certain records.
  5. Complaint: lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise these rights, contact us at privacy@anywherept.com.au.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and authentication state.
  • Remember your preferences (e.g., location, search filters).
  • Analyse usage patterns and Platform performance.
  • Serve relevant content.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Platform.

8. Overseas Disclosure

Some of our service providers are located overseas, including in the United States. Before disclosing your information to an overseas recipient, we take reasonable steps to ensure the recipient complies with the APPs or is subject to a law or binding scheme that is substantially similar to the APPs, in accordance with APP 8.

9. Data Retention

We retain your personal information for as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely destroy or de-identify it.

10. Children's Privacy

The Platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected such information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on the Platform and, where practicable, by email. The "last updated" date at the top indicates the most recent revision.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, contact our Privacy Officer:

Anywhere Group Pty Ltd
Email: privacy@anywherept.com.au
Phone: 1300 269 78

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.